Q. When will DC launch the pre-registration system?
A. On Wednesday 3/10, DC launched a pre-registration system for making vaccination appointments. Residents can pre-register by going to vaccinate.dc.gov or by calling 1-855-363-0333.
Q. How do I know the District’s distribution process is fair?
A. Pre-Registration System Operating Principles include:
- Equitable Distribution
- Consistent Scheduling Cadence
- Shared Responsibility to Pre-Register People
Q. How will the District ensure that vaccines are made available for DC residents?
A. Half of the appointments will be reserved for DC residents living in priority zip codes. Overall Breakdown of Portal Appointments:
- 40% DC residents 65+
- 40% Residents 64 with medical conditions
- 20% Eligible workers
Q. If I am the first to register, does that mean I will be the first to receive an invitation for an appointment?
A. At this time, the order in which you register does not affect the order in which you will be offered an invitation. As the vaccine rollout continues, the randomization process will be adjusted to ensure individuals are not being passed over week after week by those with similar risk factors who just registered.
Q. How do I pre-register for a vaccine?
A. Beginning Wednesday, March 10, submit your information through the pre-registration site or by calling the District’s call center. Residents can pre-register by going to vaccinate.dc.gov or by calling 1-855-363-0333.
Call center hours:
- Monday – Friday 8am-7pm
- Saturday – Sunday 8am-4pm
Q. What information do I need in order to pre-register?
A. You will need to provide the following information:
- Demographic information (first name, last name, date of birth)
- COVID-19 history
- Contact information
- Registration Process
Q. What happens once I pre-register / how do I know I am registered?
A. Once you register, wait to get a call, text and/or email (your choice) telling you that it is time to make a vaccination appointment.
Q. How long will I have to wait to get a vaccination appointment?
A. It could take days, weeks, or months depending on your risk factors and eligibility. Everyone who registers will eventually get a vaccine.
Q. Once I get an invitation how long do I have to book an appointment?
A. Book your appointment within 48 hours of being invited.
- Each invitation can only be used once.
- Once you get an invitation make your appointment and go get vaccinated!
Q: What if I miss the 48-hour window?
A: If you miss the 48-hour window to book your appointment, you will need to wait until the next time ou are selected by the system.
Q. How many times will the system try to contact me to book an appointment?
A. The system will select individuals up to three times. If a person does not respond after the third time they are selected, they will need to re-register in the system.
Q. When will the pre-registration system open?
- Wednesday March 10 – Pre-registration
- Friday March 12 – The first invitations to make an appointment go out via calls, texts, and/or emails
- Monday March 15 – The first vaccination appointments made through the pre-registration system take place. A second set of invitations to out via calls, texts, and/or emails.
Q. When will invitations to book appointments start going out?
A. Just for the first week, invitation will go out on Friday, March 12 and Monday, March 15.
Going forward, invitations will be sent out:
- Thursdays by 10:00 am
- Sundays by 10:00 am
- Tuesdays by 10:00 am (only if any appointments need to be filled)
On these days, remember to check your spam folder if you signed up to receive email alerts.
Q: Who should register this week?
A: This week, we are calling on all eligible residents [AL1] and workers to register.
- Because the selection of names is randomized, even for eligible individuals, there will be no benefit to being the first person to register on Wednesday.
- There will be no need to scramble to be the first person on the website when the new systems launches.