Ernest Chrappah is an experienced government executive and successful entrepreneur with a reputation for finding innovative solutions to complex challenges. He currently serves as the Director of the Department of Consumer and Regulatory Affairs.
Mr. Chrappah was named by District Mayor Muriel Bowser as Director of the Department for Hire Vehicles. He also served as the Acting Chairman of the DC Taxicab Commission on June 8, 2015. He was confirmed as Chairman by the Council of the District of Columbia on November 3, 2015. Previously, he served as the Deputy Chief Information Officer for the Child and Family Services Agency, where he implemented innovative technology solutions leveraging analytics, mobility, cloud, APIs, and user-oriented design for a workforce of over 800 employees to improve child welfare outcomes. In addition, he created an IT governance framework and project portfolio management system to enhance fiscal management, transparency, and accountability.
From July 2012 to October 2013, Mr. Chrappah was the Chief of Operations for the DC Taxicab Commission. His responsibilities included supervising the strategic and operations management of industry reform initiatives and internal business process reengineering programs. He provided technical analysis and recommendations on matters of regulatory policy development, with a focus on creating an enabling environment for innovation while balancing diverse competing interests, and directed a staff responsible for delivering account management services to over 200 customers per day. Among the projects he oversaw were the successful transition to a noncash payment system, the installation of the universal dome light, the implementation of the uniform color scheme, and an expansion of the wheelchair accessible taxi fleet.
A Ward 4 Resident, Mr. Chrappah received a Master of Business Administration from the University of Maryland’s Robert H. Smith School of Business.