Relevant Orders | DC Now in Phase Two of Reopening
DC Government Operations
(Washington, DC) While the District of Columbia Government began modifying its operations starting Monday, March 16, in order to mitigate the spread of the coronavirus (COVID-19), the District government wants residents to know that it will continue to deliver essential services and keep the majority of its systems and services operating.
Operations and Infrastructure
District Department of Transportation (DDOT)
DDOT remains operational, with most staff teleworking. Programs that will maintain normal operations are:
- Capital Bikeshare continues regular operations.
- Construction work continues in the District’s public space. Residents should adhere to Emergency No Parking signs.
- Public space permit distribution continues through DDOT’s Transportation Online Permitting System. DDOT Public Space Regulation Division at 1100 4th Street NW in-person services are unavailable to the public.
- DDOT continues to maintain trees in the public space.
- Rush hour parking restrictions are suspended.
- Rush hour reversible lanes operations on Connecticut Avenue and 16th Street NW are suspended.
DC Circulator service is as follows:
- DC Circulator routes operate for essential trips only as follows:
- Congress Heights-Union Station and Eastern Market-L’Enfant Plaza: weekdays from 6 am – 9 pm and weekends 7 am – 9 pm.
- Union Station-Georgetown, Rosslyn-Dupont Circle, and Woodley Park-Adams Morgan-McPherson Square: weekdays from 6 am – 11 pm and weekends 7 am – 11 pm.
- The National Mall Route is suspended December 23, 2020, at 10 pm, through January 15, 2021, at 5 am.
The DC Streetcar continues its normal operating hours: Monday–Thursday 6 am – midnight; Friday 6 am–2 am; Saturday 8 am–2 am; and Sundays and holidays 8 am–10 pm, running every 12 minutes.
Department of Public Works (DPW)
DPW remains operational. While some residential services are suspended, Ft. Totten Transfer Station is open.
- Trash and recycling collection will continue as scheduled.
- The following residential services at Ft. Totten Transfer Station are as follows:
- Solid waste drop-offs – Monday through Friday, 1 pm – 5 pm, and Saturdays 8 am – 3 pm;
- Residential compost pick-up – District residents with up to five 32-gallon bags (residents provide bags) can pick-up free compost Monday through Friday, 1 pm – 5 pm, and Saturdays 8 am – 3 pm;
- Hazardous waste and e-cycling drop-offs – The last Thursday of each month, 1 pm – 5 pm and Saturdays 8 a.m. – 3 pm This service will resume Saturday, May 30; and
- Document shredding – The first Saturday of each month 8 am – 3 pm; This service will resume Saturday, June 6. Residents will be directed to place their documents in a designated bin for shredding and recycling.
- Residential mowing continues but may be delayed.
- Residential street sweeping is suspended.
- Ticketing for safety violations (e.g., blocking a fire hydrant--and as of July 27 cross walks, bus stops and commercial loading zones) continues.
- Tractor trailers exceeding 22 feet that are parked adjacent to a school, a church, or a public park (used for recreational services) will be subject to parking violations.
- The following ticketing is suspended:
- Emergency no parking violations (vehicles will be relocated without charge and will not be ticketed)
- Expired District license plates and inspection stickers
- Expired residential parking permits
- Expired meters
- Vehicle booting and towing are suspended.
- Food waste drop-off is open, please visit dpw.dc.gov/foodwastedropoff for locations, times and available services.
Department of Consumer and Regulatory Affairs (DCRA)
DCRA remains operational, however, our offices are closed to the public for the duration of the public health emergency. The vast majority of DCRA’s services remain available online at dcra.dc.gov. Should you have any questions, please review our Virtual Operations FAQs, use the live chat feature on our website during normal business hours, call (202) 442-4400, or email us at [email protected].
Below are options for obtaining various DCRA services:
- Permit/Plan Reviews - All permit applications and plan reviews are online, including “walk throughs” for small construction projects of 1,000 sq. ft, supplemental permits, and elevator certificates. Video consultations are available for large construction projects greater than 1,000 sq. ft. Payments can be made by credit card, or checks can be mailed to a lock box.
- Business/License Division - Any business licenses, professional/occupational licenses, vending licenses, etc. that expire during the declared emergency will be considered valid, and people will have until 45 days after the declared emergency is over to renew their licenses (90 days for security officers). Please note all of the following can be done online at any time: apply for/renew a business license, register a corporation, and form an LLC.
- Construction - Construction continues to be allowed in the District Monday – Saturday from 7 am to 7 pm without any special permits. DCRA inspectors are continuing to investigate reports of illegal construction throughout the District. DCRA will also continue to perform housing inspections.
- Consumer Protection - Consumer protection complaints will continue to be investigated, and we encourage residents to report fraudulent and illegal behavior on our website.
Department of Energy and the Environment (DOEE)
DOEE remains operational, with most DOEE staff teleworking. Programs that will have modified operations are:
- Energy assistance centers located at 2100 Martin Luther King Avenue, SE and 1207 Taylor Street, NW are closed to the public; however, residents can still complete an online application by visiting doee.dc.gov/liheap.
- Residents seeking energy assistance can apply online at doee.dc.gov/energyassistance.
Residents should note that major utilities have indicated they will not disconnect services during this emergency period.
The Lead Enforcement and Compliance Division is not currently accepting walk-in applications for certification. Businesses or contractors seeking professional certification for lead-based paint activities, please apply online here.
Department of Motor Vehicles (DMV)
DC DMV remains operational with most necessary services provided online.
- Service centers, adjudication services, and the Brentwood Commercial Driver License (CDL) Office operate on an “appointment only” basis.
- The Inspection Station operate on a first come, first serve basis with modified hours.
- The Self-Service Vehicle Emissions Inspection Kiosk is open with 24/7 access.
- Road Skills Tests have resumed.
DMV has extended the expiration date for all documents expiring March 1 through the duration of the public health emergency, including driver licenses, identification cards, vehicle registrations, inspections, ticket payments and ticket adjudication responses, until 45 days after the health emergency concludes.
All driver licenses, vehicle registrations, and vehicle inspections scheduled to expire have been granted a waiver without penalty until DC DMV reopens at full operating capacity.
All tickets will remain in their current status for the duration of the public health emergency, and no additional penalties will be added during this period. In the interim, the public is encouraged to request adjudication and pay tickets online. Additionally, all driver license suspensions and revocations will be paused until DC DMV returns to full operating capacity.
Department of For Hire Vehicles
DFHV remains operational, with most DFHV staff teleworking. Programs that are maintaining normal operations are:
- Senior Med Express
- Non-Emergency Medical Transportation
Appointments can be scheduled with DFHV Client Services to apply for or renew a Face ID, renew Company Operating Authority, submit One Stop Vehicle Registration, or submit a DTS Application. Go to DFHV.dc.gov/appointment.
Department of Insurance, Securities and Banking (DISB)
DISB remains operational, with most DISB staff teleworking. Programs that will have modified operations are:
- DISB will not have in-person customer access.
- Individuals who would like to file a complaint related to insurance problems, questionable investment practices (e.g. Ponzi and pyramids schemes), consumer credit service organizations, money lenders (in person and online), mortgage lenders/brokers, and student loan services may do so via the DISB website (disb.dc.gov), or by contacting the department at [email protected] or (202) 727-8000.
Health and Human Services
Department of Aging and Community Living (DACL)
The Department of Aging and Community Living remains open. We will continue to provide some services as usual. However, there may be changes to how other services are provided.
How does this impact what we do?
- Senior Wellness Centers and Community Dining Sites – modified.
- Activities at Senior Wellness Centers and Community Dining Sites are suspended.
- Beginning March 23, 2020, all meal sites will be converted to home delivery for current participants.
- Social and Recreation Programs – suspended. This includes group trips, in-person fitness classes, and other wellness activities.
- Adult Day Health Programs – suspended.
- Effective March 20, 2020, Adult Day Health Programs are suspended.
What else are we offering to meet your needs?
- Information & Referral/Assistance – Residents may call (202) 724-5626 to learn more about DACL’s operating status, programs, and services. If you or someone you know is 60+ years old and needs a meal, please give us a call for referral. Phone lines are answered Monday – Friday, 8:30am – 4:30pm.
- Adult Protective Services (APS) – To report allegations of abuse, neglect, self-neglect, and/or exploitation of vulnerable adults, please call the APS Hotline at (202) 541-3950, available 24-hours 7-days a week.
- Regular Reassurance Calls – Current participants of DACL-funded senior programs should expect to receive reassurance calls on a regular basis from their lead agency or case managers during this time. Call (202) 724-5626 for more information.
Our employees are taking precautions to keep themselves healthy and limit the spread of infections like regularly washing their hands, cleaning facilities more frequently, and reducing close contact with each other and residents. Employees have been asked to let their supervisor know immediately if they feel sick. Where should you go if you have questions? For questions about any of the services we provide and information on any future changes, please contact us at 202-724-5626 or [email protected].
Department of Human Services (DHS)
DHS remains open and will continue to support residents in need of assistance across the District during the period of modified operation. Modifications to DHS’s Primary services are as follows:
Access to Emergency Shelter – All low-barrier shelters, family shelters, and shelters serving youth will remain open.
- Starting Monday, March 16, low-barrier shelters will extend daytime hours through Monday, June 8, 2020.
- Families seeking access to homeless services should call the DC Shelter Hotline at (202) 399-7093 or 311 at any time of the day or night. The Virginia Williams Family Resource Center will be closed to the public for in-person interviews until Wednesday, April 1.
- Anyone in need of shelter can call the DC Shelter Hotline at (202) 399-7093 or 311 at any time of the day or night.
- Effective immediately, the Downtown Day Services Center and the Adams Place Day Center will be closed until Wednesday, April 1, to help mitigate the spread of COVID-19.
- Zoe’s Doors Youth Drop-In center located at 900 Rhode Island Ave NE will remain open as well as the Sasha Bruce Youth Drop-In Center at 741 8th Street, SE.
Transportation: Transportation to emergency shelter is provided to anyone experiencing homelessness in the District. To request transportation, contact the Shelter Hotline at (202) 399-7093 or by calling 311.
Homeless Service Outreach: Outreach Workers are continuing to provide services to people experiencing homeless with a focus on welfare checks, connection to medical support, and providing life-saving supplies such as hand sanitizer, blankets, etc.
Eligibility for Public Benefits:
- Customers who receive Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, Alliance, and other public benefits provided by DHS, do not need to take any action at this time to continue receiving existing benefits that would otherwise expire on March 31 or April 30. Those benefits will be automatically extended.
- For new applications for SNAP, TANF, Medicaid, Alliance or other public benefits, please go to dhs.dc.gov or visit our Service Centers to pick up a blank application.
- Applicants can drop off completed applications for benefits at DHS Service Centers and may be contacted by phone as necessary to complete the eligibility process.
- Residents with questions about their benefits should contact the Call Center at (202) 727-5355 from 7:30-4:45 pm.
- Childcare applications and documents can be dropped at the Congress Heights (4049 South Capitol Street, SW) or the Taylor Street (1207 Taylor Street, NW) Service Center(s).
- Staff will call customers for an interview.
- Recertifications will be automatically processed and valid for 60-90 days.
- If a customer with a voucher is requesting a reassignment, that can be processed through the customer’s selected childcare provider, an office visit is not necessary.
Administrative Hearings and Investigative Interviews: DHS will continue to hold administrative hearings and investigative interviews but will conduct these via telephone/video calls. Any court hearings will continue if court remains open.
Case Management: Case management services will continue to be provided across DHS programs by phone or video whenever possible.
EBT Cards: New cards will continue to be distributed through the existing locations at 1649 Good Hope Road, SE and 645 H Street, NE.
Department on Behavioral Health (DBH)
DBH remains open and will continue service to residents, including the following services and programs:
- 24-hour telephone access to a mental health clinician and a suicide prevention lifeline at 1-888-7WE-HELP (1-888-793-4357).
- 24-hour Comprehensive Psychiatric Emergency Program (CPEP) for voluntary and involuntary emergency psychiatric services. Call (202) 673-6495 for consultation.
- 35 K Street NE Adult Clinic for same day urgent care psychiatric evaluation and referral, Walk in 8:30 am – 3 pm or call (202) 442-4202 an appointment.
- 801 Howard Road SE Children/ Clinic for same day urgent care psychiatric evaluation and referral. Walk in 8:30 am – 5 pm or call (202) 698-1838 for an appointment.
- 35 K Street NE Pharmacy for uninsured residents from 8:30 am to 5 pm.
- Substance Use Disorder Assessment and Referral Center (The ARC) for assessment and referral to detox, medication assisted treatment, counseling, residential treatment, and recovery supports. Walk in 7 am- 3:30 pm for same day service or call (202) 727-8473 for an appointment.
- Children and Adolescent Mobile Psychiatric Service (ChAMPS) for emergency, on-site support for children/youth ages 6- 21 facing a behavioral or mental health crisis. Call (202) 481-1440.
- 24-hour Community Response Team for emergency mobile support for adults in psychiatric crisis in the home or community. Call (202) 673-6495.
- Urgent Care Clinic at the Moultrie Courthouse for walk-ins or court referrals 10 am - 2 pm, Monday - Thursday. Court emergency evaluations 9 am – 10 am and 2 pm - 5 pm, Monday - Friday.
Child and Family Services Agency (CFSA)
CFSA remains operational, with most staff teleworking and offices closed to the general public. CFSA will continue to provide essential services and duties to ensure the safety of children in the District, including the following services:
- The child abuse and neglect hotline (202-671-SAFE) will be available to accept reports 24/7.
- Check cfsa.dc.gov for updated information on child protection registry clearances.
Department of Disability Services (DDS)
DDS will remain open, with most staff teleworking. DDS is open to receive documentation necessary to process any pending applications.
Some DDS service operations will be modified as follows:
- The agency will not be taking new applications for Rehabilitation Services Administration (RSA) services during the modified District schedule.
- The Developmental Disabilities Administration (DDA) services will continue to the more than 2,400 individuals we serve through our contracted provider agencies.
- New intakes for DDA can be submitted for urgent need for services.
DC Health and Wellness Center (77 P Street, NE) will be making some temporary changes to services March 30, 2020‒April 3. We remain committed to our community and to help people stay safe and healthy. We will be offering most services through telehealth:
- Sexual health consultations
- Emergency Post Exposure Prophylaxis (PEP)
- Pre-Exposure Prophylaxis (PrEP) starts and routine visits
- Rapid HIV Anti-Retroviral treatment starts
- Prescription refills
- Assistance with benefits and access to other services
Please call us at (202) 741-7692. We are here to help.
If you are in need of emergency treatment, please call us at (202) 741-7692 to make arrangements for treatment.
DC Health Vital Records Division (DCVRD) will be available for the following types of services as of Monday, March 30, 2020:
- Online Certificate Orders - https://dchealth.dc.gov/vital-records (click the "Remote ordering service provider" section for all online ordering options)
- Phone Certificate Orders - 1-877-572-6332
- Mail Birth Certificate Orders - https://www.vitalchek.com/Fax-Phone/DC_Birth_Application.pdf
- Mail Death Certificate Orders - https://www.vitalchek.com/Fax-Phone/DC_Death_Application.pdf
- Mail Certificate Amendment Orders - Email us at [email protected]
- Funeral Home Portal Orders (shipping only) - https://funeralhome.vitalchek.com
Please allow 2-4 weeks for processing time. Shipping times will vary based on shipping method selected by customer.
If you have scheduled an appointment, a representative from DCVRD will contact you to advise next steps. You may call (202) 442-9303 to ask DCVRD related questions.
DC Health Regulation and Licensing Administration Processing Center (HRLA) will be available for mail services only as of Monday, March 30, 2020. If you have scheduled an appointment, a representative from HRLA will contact you to advise the next steps.
As of Monday, March 30, 2020, all HRLA related documents should be mailed to one of the lockboxes listed here. Individuals may also call the Processing Center at 1 (877) 672-2174 to get an update on their pending applications.
In response to the ongoing COVID-19 pandemic, all Health Professional Board meetings are canceled for March and the first week of April. Please check each board's respective website for information on when the next meeting will take place.
DC Health Benefit Exchange Authority (DCHBX)
The DC Health Link is operational and will continue to provide quality services to DC residents and all of its customers..
- DC Health Link has a special enrollment period for any DC resident who is uninsured. Call (855) 532-5465 and we’ll help you #GetCovered.
- All in-person activities including outreach events have been cancelled.
Schools, Parks, Libraries, and Internet Access
Public Schools and Meal Access
- Information will be shared to families this week about how to receive distance learning packets from their school.
- School buildings will be open with limited staff on weekdays between March 16-24 for students and families to pick up essential items such as books and medication.
- Meals are currently available to any student in the District on weekdays from 10 a.m.–2 p.m. at sites across the District.
Department of Parks and Recreation
As of Tuesday, October 13, 2020, DC residents have limited access to a select number of indoor facilities, strictly for the purpose of program participation and reservation-only, recreational activity.
Registration and reservation access to the following offerings can be booked online.
Fitness Center Reservations
Lap Swimming Reservations
Permits for Low-Contact, Organized Sports
To gain entry to a DPR Indoor facility during Phase Two you must:
- Wear a face covering
- Present a valid state ID
- Have an existing reservation or for amenity access or online registration for a program hosted at that location.
Walk-ins without online, pre-registration will not be permitted. Group access will not be permitted.
Although our facilities will be open, our locker rooms and changing areas will remain closed. Patrons must arrive in the appropriate attire to participate in the activities for which they've made a reservation.
Take a look at the list below to see the select facilities and aquatic centers that are slated to reopen for Fall programming and other limited services. Reservations are now open.
Banneker Recreation Center
Columbia Heights Community Center
Marie Reed Indoor Pool
Palisades Recreation Center
Wilson Indoor Pool
Emery Heights Community Center
Riggs-LaSalle Recreation Center
Fort Stevens Recreation Center
Raymond Recreation Center
Takoma Indoor Pool
Turkey Thicket Recreation Center
Turkey Thicket Indoor Pool
Trinidad Recreation Center
Edgewood Recreation Center
Sherwood Recreation Center
Benning Stoddert Recreation Center
Deanwood Community Center
Deanwood Indoor Pool (Opens December 2020)
Ridge Road Community Center
Kenilworth Recreation Center
Barry Farm Recreation Center
Barry Farm Indoor Pool
Bald Eagle Recreation Center
Fort Stanton Recreation Center
Southeast Tennis & Learning Center
Other programs operating out of indoor facilities in Phase Two include:
DC Public Library
DC Public Library (DCPL) locations offer take-out service, remote printing and public computers at select libraries. The locations will be open from 11 am to 2 pm and from 3 pm to 7 pm. The locations will be closed from 2 pm to 3 pm every day for cleaning and disinfecting. Customers and staff must wear a face masks or coverings and practice social distancing. To ensure public health and safety of library staff and users, controlled entry will be in place to limit the number of people in the library at one time.
DCPL will continue to serve residents through its online digital library available at GoDigital dclibrary.org/godigital.
Department of Employment Services (DOES)
DOES remains operational with most staff teleworking. Programs that will continue under modified operations are:
- Office of Unemployment Compensation remains operational, with staff on-hand to process unemployment claims, receive unemployment tax payments, and respond to inquiries via online or by phone.
- Office of Workers’ Compensation remains operational, with staff on-hand to process workers’ compensation claims and respond to inquiries via online or by phone.
- Customer Navigation Center remains open to respond to inquiries and provide information Monday – Friday from 8:30 am – 4:30 pm.
- Mayor Marion Barry Summer Youth Employment Program will continue to work with participants that have not yet certified through email and text notifications with information on how to submit certification documents via the portal. Certification has been extended until April 15, 2020.
DOES notable Closures or Suspended Operations:
- The American Job Centers and the DC Infrastructure Academy will be closed from March 16 to June 8, 2020. We will resume services on Monday, June 8, 2020
- All Classes and Trainings as well as testing and information sessions have been suspended from March 16 to June 8, 2020. We will resume classes and trainings on Monday, June 8, 2020.
- Administrative Hearings Division and Compensation Review Board have suspended all hearings from March 16 to June 8, 2020. We will resume hearings on Monday, June 8, 2020.
Residents can visit the DOES website, does.dc.gov, or call the DOES Navigation Call Center at (202) 724-7000, for information on DOES services and to file unemployment insurance claims.
Public Safety and Justice
The Metropolitan Police Department, the DC Fire and Emergency Medical Services Department, the DC Homeland Security and Emergency Management Agency, the Office of Unified Communications, the Department of Forensic Sciences, and the Office of the Chief Medical Examiner will continue to deliver services as normal.
Department of Corrections (DOC)
The Department of Corrections remains operational, with identified administrative staff now teleworking. In order to protect our residents, staff, and their families, the DC Department of Corrections is suspending all in-person visits, programming, and volunteer activities at its facilities for the entirety of the public health emergency. Video visits will remain operational. All visits with attorneys will cease unless actively in trial. On April 4, DOC issued a medical stay-in-place which limits movement of residents and helps mitigate the possible spread of coronavirus (COVID-19) through DC Department of Corrections facilities.
Office of Neighborhood Safety and Engagement (ONSE)
The ONSE will continue to support residents during the period of modified District operations.
- Pathways Program: All Pathway Ambassadors who are currently enrolled the program will continue to be supported by program staff through modified processes.
- Violence Intervention Initiative: ONSE Violence Intervention Contractors will maintain remote contact with critical community members to assess and address urgent needs. Staff will make face-to-face visits in the event of client emergencies and will respond to incidents of conflict that are deemed critical.
- Family & Survivor Support: The Family and Survivor Support division will continue to provide services to residents of the District of Columbia who have been impacted by violent crime through a modified process.
- School-Based Initiative: While DCPS operates on a modified schedule, ONSE staff will be modifying their approach to remotely support Anacostia High School students enrolled in the ONSE Leadership Academy.
Office of Human Rights
OHR remains operational, with most staff teleworking. OHR will not accept in-person complaint filings or receive individuals for in-person intake interviews during this time period.
- Beginning Wednesday, March 18, discrimination complaints may only be submitted to OHR via mail, email, fax, or online intake questionnaire.
- Intake interviews currently scheduled with OHR will be conducted via telephone until further notice.
- For more information, call (202) 727-4559 or email [email protected].
Office of the Attorney General
The Office of the Attorney General remains operational. OAG will continue to provide valuable legal services to the District during the period of modified operations.
Child Support Services:
- Intake and enforcement services for child support will continue by phone appointment.
- Child Support can be reached by phone at (202) 442-9900 or email at [email protected].
- Child support payments will continue to be processed as usual.
Consumer and other complaints:
- OAG continues to take complaints by phone, email, and online.
- To report price gouging and other consumer complaints: call (202) 442-9828, email Consume[email protected], or fill out our online form.
- To report workers’ rights violations: call (202) 442-9854.
Department of Housing and Community Development
DHCD will remain open and continue to assist residents in need of support during the period of modified District operations.
- Documents for the Rental Accommodations Division, Rent Administrator, and the Conversion and Sale Division can still be dropped off at 1800 Martin Luther King Avenue, SE at the DC Department of Housing and Community Development and will be processed within three business days.
The Housing Resource Center will not be open for walk-in consultations during the District’s adjusted operating hours.
Office of the Tenant Advocate
The Office of the Tenant Advocate remains operational, with most staff teleworking. Tenants seeking legal, education or outreach services should contact the Office of Tenant Advocate either electronically, through the web-based “Ask the Chief Tenant Advocate” link or by calling (202) 719-6560.
Residents should continue to check coronavirus.dc.gov for the latest information and guidance.
External Legal Partners/Offices
Federal District Courts
As of March 13, 2020, access to the Courthouse and Annex is restricted to judges, court staff, members of the media, and visitors with official business with the courts.
United States Customs and Immigration Services (USCIS)
If you are ill for any reason, regardless of whether you were exposed to COVID-19, please do not come to appointments.
Public Defender Service (PDS)
Due to the coronavirus, PDS is postponing all external and internal training, including the CPI March training program.
PDS is currently not taking any walk-ins for intake services. Call or visit during regular business hours if you have a criminal matter you want to discuss – for example, an outstanding District of Columbia arrest warrant or District of Columbia criminal record sealing. PDS offers case advice and training to attorneys who take court-appointed cases in the District of Columbia local court system. If you need assistance, please call Toll-free: (800) 341-2582 | Phone: (202) 628-1200 for intake and any other services.
Court Services and Offender Supervision Agency (CSOSA)
CSOSA remains in operation, although some staff are in telework status as a precautionary measure.
Office of Victim Services and Justice Grants (OVSJG)
As of now, all victim service grantees are continuing to provide services, though some have moved to providing services remotely. Grantees will notify OVSJG of any modifications to services. Anyone needing to access victim services in the District should continue to access them through the DC Victim Hotline 1-844-443-5732 and it continues to operate 24/7 by phone, text, and chat.
DC Bar Help Line
The legal information help line is an automated system of recorded messages giving basic information on more than 30 legal topics, finding an attorney, and the availability of free legal services in the District of Columbia. The help line is available 24 hours a day, seven days a week in Amharic, English, French, and Spanish. Those with limited means may receive assistance by calling the D.C. Bar Pro Bono Center's Legal Information Help Line at 202-626-3499.
American University Washington College of Law
The Clinical Program at American University Washington College of Law is closed to new intakes at this time.
Howard Law continues to serve its existing clients and some individual clinics may take on additional clients (though likely very few until August). Howard’s intake line will go to voicemail, which will be checked daily, and all callers will receive a call back within 24 hours. Our intake line is 202-806-8082.
The list of our clinics can be found at: http://law.howard.edu/content/clinical-law-center
African Communities Together (ACT)
ACT is still assisting clients over the phone with limited capacity. They are trying a couple of ways to assist; specifically, those with deadlines. For instance, filling out the application over the phone (240-621-0194) and then mailing it for signature. Telephonic services include: Legal Screening and Consultations, Naturalization/Citizenship, Work Authorization and Adjustment of Status. For information about communities served visit: https://africans.us/
The Asian Pacific American Legal Resource Center (APALRC)
APALRC's office is closed to the public through the end of March 2020. They will reassess and make a decision whether to extend the office closure on/before March 27, 2020. They have stopped all community-based intake and outreach. Client services are being provided via email and telephone. APALRC is continuing to conduct intake on their Multilingual Legal Helpline at (202) 393-3572 X 22. However, no new cases are being taken at this time. Visit APALRC’s website, Facebook, or Instagram regarding its current operating status. https://www.apalrc.org/
(The) Asylum Seeker Assistance Project (ASAP)
The Asylum Seeker Assistance Project (ASAP) is NOT taking on new clients at the moment. Instead, staff are diligently working to reassure clients and strongly encourage them to shelter in place. Clients who have already been connected to legal services will continue to be served via telephone and video chat.
Ayuda provides legal, social, and language access services to low-income immigrants in DC and the surrounding area. Ayuda’s social services include case management, therapy, and emergency services for DC residents. Learn more about Ayuda’s services and operating status during COVID-19 at: https://www.ayuda.com/ayudas-services-covid-19/#1584562295753-c2fd6ac3-d012
Briya Public Charter School
Briya classes are cancelled through March at this time. They will continue to provide immigration consults and client services through Toro Law Firm. This service is for currently enrolled Briya families only and will mostly be conducted by phone. The law firm number is 202-467-8340 and their website.
Catholic Charities of the Archdiocese of Washington
The Immigration Legal Services Program has temporarily suspended walk-in intake at all of their locations. Catholic is putting into place telephonic consultations in order to provide brief legal consultations by phone for both citizenship cases, and other types of immigration matters. Current clients are being served by phone (202) 772-4300 and limited in person. Catholic’s current services and operating status can be found on its website https://www.catholiccharitiesdc.org/
Catholic’s Legal Orientation Program For Custodians (LOPC) of Unaccompanied Minors and community presentations provided under the DCIJLS have moved to providing group presentations through Zoom Web-based conferencing, and individual orientations by phone.
DC Volunteer Lawyers Project
DC Volunteer Lawyers Project’s Domestic Violence & Family Legal Clinics are temporarily changing to call-in clinics. If you need help with a protection order, divorce, custody, or immigration case, our lawyers offer free legal assistance for survivors of domestic violence and caregivers of at-risk children, call (202) 425-7573 Monday, Wednesday, or Friday between 9am-5pm to speak with one of their lawyers or advocates for free. All conversations are confidential. Visit dcvlp.org/clinic for more information.
LAYC’s mental health team will provide “telehealth” video-chat counseling and support services to youth in need. Their case management teams have scheduled diaper pick-ups and drop-offs for young parents and families. In addition, LAYC’s outreach teams have scheduled daily follow-ups and check-ins with youth to help them manage their anxieties and ensure that families have food and basic needs coverage. They will continue to assess these needs and will update their website to share how LAYC youth and families can best be supported. https://www.layc-dc.org/
LAYC’s educational staff are also providing academic advice and support so that their young students stay on track with their studies, including online support for the GED students. LAYC’s housing team has continued to support their homeless youth and developed internal systems to coordinate efforts with government agencies for housing and shelter.
The Legal Aid Society of the District of Columbia
Effective immediately, Legal Aid's Northwest and Southeast offices will be closed to the public until further notice. Individuals seeking legal assistance should call (202) 638-1161. Legal Aid has lawyers and legal assistants available to conduct intakes by telephone and answer questions to the best of our ability. Also, individuals can complete Legal Aid's online intake form, and someone will contact you for further information, as needed.
Rising for Justice
Rising for Justice's office is closed; however, their detention hotline is still operational. Detained DC residents can call for a telephonic intake to see whether their case qualifies or get referred elsewhere. Contact: (202) 424-2271. https://risingforjustice.org/
Torture Abolition & Survivors Support Coalition (TASSC)
TASSC is working remotely but continues its mission to support torture survivors in the DMV and is actively assessing, as needed, adapting to issues posed by COVID-19. TASSC remains able to provide case management, career development services, and psychotherapy/wellness services now using HIPAA compliant video and phone platforms. Their advocacy team is working hard to research and analyze the impact this health crisis will have on their survivors, especially those who are likely to lose their wages and those in detention, such as women and children. Also, TASSC is conducting a survey to identify immediate needs of their clients related to COVID-19 and its consequences and will use this information to find new ways to assist them.
Find the latest about TASSC and their efforts via blog, social media, or call the office at (202) 529-2991. https://www.tassc.org/
.US Committee Refugees and Immigrants (USCRI)
USCRI’s Immigration Legal Services Program offers low-cost, professional legal representation to low-income refugees and immigrants and their families with family- and humanitarian-based immigration matters. Due to the COVID-19 pandemic, USCRI office in Washington, D.C. is currently closed but is still offering phone call consultations until further notice. Call to schedule an appointment at 888-872-0546, or text us at 202-570-4861.
Updates will be provided here: https://www.whitman-walker.org/legal-services. Here is a summary of Whitman-Walker Health Legal Services Program – Immigration/Public Benefits/Discrimination Assistance:
PLEASE NOTE: During the COVID-19 crisis, Whitman-Walker will close some services. Legal Services will be conducted remotely and NO walk-in appointments will be conducted from 3/16-3/31. Contact their legal services team electronically at [email protected] or call 202.939.7630. Whitman-Walker’s health centers at 1525 and Max Robinson Center will remain open for primary and community care. Read more at whitman-walker.org/covid19services.
Colleges and Universities
Universities and colleges are vital members of the District of Columbia community and a critical component of the District’s economy. The District seeks to support these institutions through the COVID-19 emergency, while also protecting the health of students, faculty, staff, and the community. This includes providing and implementing strong public health safeguards to prevent community spread.
Pursuant to the Mayor’s Order 2020-067, the Office of Planning, in conjunction with the Deputy Mayor for Education and DC Health, has implemented a Reopening Plan Review Process for Universities and Colleges to plan for safe reopening.
The following universities and colleges have submitted reopening plans that have been reviewed and accepted.
- Trinity Washington University
Operating Status by Agency (PDF)
- Alcoholic Beverage Regulation Administration (ABRA)
- Board of Government Ethics and Accountability (BEGA)
- Child and Family Services Agency (CFSA)
- Commission on the Arts and Humanities (CAH)
- Corrections Information Council (CIC)
- Criminal Justice Coordinating Council (CJCC)
- DC Contract Appeals Board (CAB)
- DC Health (DOH)
- DC Housing Authority (DCHA)
- DC Housing Finance Agency (DCHFA)
- DC Public Library (DCPL)
- DC Public Schools (DCPS)
- DC Retirement Board (DCRB)
- DC Water
- Department of Aging and Community Living (DACL)
- Department of Behavioral Health (DBH)
- Department of Consumer and Regulatory Affairs (DCRA)
- Department of Corrections (DOC)
- Department of Disability Services (DDS)
- Department of Energy and Environment (DOEE)
- Department of Employment Services (DOES)
- Department of For-Hire Vehicles (DFHV)
- Department of Forensic Sciences (DFS)
- Department of General Services (DGS)
- Department of Housing and Community Development (DHCD)
- Department of Health Care Finance (DHCF)
- Department of Human Resources (DCHR)
- Department of Human Services (DHS)
- Department of Insurance Securities and Banking (DISB)
- Department of Motor Vehicles (DMV)
- Department of Parks and Recreation (DPR)
- Department of Public Works (DPW)
- Department of Small and Local Business Development (DSLBD)
- Department of Transportation (DDOT)
- Department of Youth Rehabilitation Services (DYRS)
- Deputy Mayor for Education (DME)
- Deputy Mayor for Health and Human Services (DMHHS)
- Fire and Emergency Medical Services (FEMS)
- Health Benefit Exchange Authority (HBX)
- Homeland Security and Emergency Management Agency (HSEMA)
- Metropolitan Police Department (MPD)
- Office of the Chief Medical Examiner (OCME)
- Office of Contracting and Procurement (OCP)
- Office of Cable Television, Film, Music and Entertainment (OCTFME)
- Office of the Chief Technology Officer (OCTO)
- Office of Disability Rights (ODR)
- Office of Human Rights (OHR)
- Office of the Inspector General (OIG)
- Office of Planning (OP)
- Office of Risk Management (ORM)
- Office of the Secretary (OS)
- Office of the Tenant Advocate (OTA)
- Office of Unified Communications (OUC)
- Office of Victim Services and Justice Grants (OVSJG)
- Office of Administrative Hearings (OAH)
- Office of Employee Appeals (OEA)
- Office of Labor Relations and Collective Bargaining (OLRCB)
- Office of Police Complaints (DCPC)
- Office of the Attorney General (OAG)
- Office of the Chief Financial Officer (OCFO)
- Office of the DC Auditor (DCA)
- Office of the Deputy Mayor for Planning and Economic Development (DMPED)
- Office of Neighborhood Safety and Engagement (ONSE)
- Office of the People's Counsel (OPC)
- Office of the State Superintendent of Education (OSSE)
- Office of Zoning (OZ)
- Public Charter School Board (PCSB)
- Public Employee Relations Board (PERB)
- Public Service Commission (PSC)
- Real Property Tax Appeals Commission (RPTAC)
- Rental Housing Commission (RHC)
- State Board of Education (SBOE)
- University of the District of Columbia (UDC)
- Washington Convention and Sports Authority (EVENTSDC)
- Workforce Investment Council (WIC)
- Mayor Bowser Extends Stay at Home Order and Public Health Emergency Through June 8
- Mayor Bowser Extends Public Health Emergency, Stay at Home Order, and Closure of Non-Essential Businesses Through May 15
- Distance Learning Resources from DCPS
- Mayor's Order Extending DCPS Closure Through April 24, 2020